COVID-19 SHIPPING UPDATE:
We are still processing online orders as usual. Please be patient as our small team are working on less hours. We are also ensuring that there is minimal staff occupying the same area at one time. Please allow 2-3 business days for your order to be packed and dispatched from our warehouse. All online orders are sent Express.
Returns processing may incur delays; please allow 4-5 business days for your return to be processed once it arrives back in our warehouse.
We appreciate your patience and understanding during this time.
All Domestic Orders will be shipped via Toll DX or Australia Post. Flat rate is $10. All orders over $300 are eligible for free shipping (automatically removed at checkout).
- Unfortunately we are unable to ship to PO boxes or Parcel Collect. If you provide us with one of these, your order may incur delays in processing
- At this time, we do not offer Click + Collect. Orders placed through our Online store will be posted out to the Customer.
To track your order with Toll DX, please click here.
WINONA eBoutique ships worldwide.
Orders are shipped via DHL EXPRESS for a flat rate of AUD $30. All orders over $300 AUD are eligible for free shipping (automatically removed at checkout).
To track your order with DHL Express, please click here.
We cannot be held responsible for any duties and taxes, which may be applied by customs in the country where delivery is made. It is the responsibility of the customer to absorb any custom duties, foreign taxes or other fees, which may be imposed. It may be a good idea to contact your local customs offices if you would like to seek more information regarding taxes and duties. We are also unable to mark any international order as a 'gift', due to law prohibitions. All prices must be honestly declared in the shipment labels due to law prohibitions.
If we have sent the parcel and the Customer refuses any required duties and taxes upon delivery, a $50 shipping and handling fee may be incurred to have the parcel returned to us. This fee is applied to us and we will then deduct this from the Customer's refund upon the return of the parcel.
Note: Please allow up to 2 business days for dispatch. Customers will be notified when their order is dispatched with a separate email for your Invoice and tracking number.
Please note that once your order is on its way, we are unable to change the shipping address.
Please note that that there can be longer delays during busy sale periods. Please allow up to 3 working days for dispatch during this time.
TERMS AND CONDITIONS
WINONA Australia only legally accepts orders once it has delivered the goods. Placing an order, processing of a payment and acknowledgement of an order does not constitute a legally binding contract. We reserve the right to cancel orders at any time before the order has been delivered.
CHANGING OR CANCELLING AN ORDER
If you need to change or cancel your order please contact our team straight away by emailing firstname.lastname@example.org
Unfortunately, once your order has already been packed and left our warehouse, we are unable to reroute it or cancel. Once the order has left our warehouse, the relevant returns policy applies to this order.