SHIPPING UPDATE 17TH NOV 2022

Due to recent heavy rainfall and flooding across Eastern Australia, there may be delays in the delivery of parcels. We endeavour to have orders dispatched quickly, but please allow extra time for the parcel in transit. Once the parcel has left our warehouse, we are unable to cancel or retrieve the parcel.

Thank you for your patience and understanding.

 

2022 Promotional Sale Periods

During busy sale periods, please allow 3-5 business days for your order to be dispatched. We use an express courier for all orders, however the time between placing your order and WINONA dispatching your order, may take longer during these high order volume periods. Thank you for your patience.

 

Domestic

All Domestic Orders are shipped via Toll DX and no signature will be required on delivery . Flat rate is $10. All domestic orders over $300 are eligible for free shipping (automatically removed at checkout).

If you require a signature on delivery for your order please email: contact@winonaaustralia.com

Info:

  • Domestic orders are shipped with TOLL DX. There is no signature required. Please ensure that you are entering a shipping address that is secure, as Winona Australia cannot be held responsible for missing parcels, at the fault of the Customer or courier. 
  • Delivery is usually made between 1-4 business days. Any delays from when the parcel is sent is outside our control
  • Unfortunately we are unable to ship to PO boxes or Parcel Collect. If you provide us with one of these, your order may incur delays in processing
  • At this time, we do not offer Click + Collect. Orders placed through our Online store will be posted out to the Customer.

 To track your order with Toll DX, please click here.

 

International

*Please read all information below carefully before making your purchase.

WINONA eBoutique ships worldwide.

Orders are shipped via DHL EXPRESS for a flat rate of AUD $30. All orders over $500 AUD are eligible for free shipping (automatically removed at checkout). The $30 shipping fee does not include Taxes + Duties.

Import Taxes:

We cannot be held responsible for any duties and taxes, which may be applied by customs in the country where delivery is made. It is the responsibility of the customer to absorb any custom duties, foreign taxes or other fees, which may be imposed. It may be a good idea to contact your local customs offices if you would like to seek more information regarding taxes and duties. We are also unable to mark any international order as a 'gift', due to law prohibitions. All prices must be honestly declared in the shipment labels due to law prohibitions. 

If we have sent the parcel and the Customer refuses any required duties and taxes upon delivery, we will arrange return to sender with DHL Express. Any return shipping costs or taxes associated with the refused delivery, will be deducted from the Customer's refund upon receiving the parcel. We will provide you written record and proof of these costs.

 

To track your order with DHL Express, please click here.

 

PROCESSING TIME

Note: Please allow up to 2 business days for dispatch. Customers will be notified when their order is dispatched with a separate email for your Invoice and tracking number.

Please note that once your order is on its way, we are unable to change the shipping address.

Please note that that there can be longer delays during busy sale periods. Please allow up to 3 working days for dispatch during this time. 

 

TERMS AND CONDITIONS

WINONA Australia only legally accepts orders once it has delivered the goods. Placing an order, processing of a payment and acknowledgement of an order does not constitute a legally binding contract. We reserve the right to cancel orders at any time before the order has been delivered.

 

CHANGING OR CANCELLING AN ORDER

If you need to change or cancel your order please contact our team straight away by emailing contact@winonaaustralia.com

Unfortunately, once your order has already been packed and left our warehouse, we are unable to reroute it or cancel. Once the order has left our warehouse, the relevant returns policy applies to this order.