- Full priced shoes purchased online at www.winonaaustralia.com may be returned for a refund, store credit or exchange *excl. value of shipping cost
- sale shoes purchased online at www.winonaaustralia.com may be returned for size exchange only, subject to stock availability
- please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches
We accept returns on full priced necklaces for a refund, store credit or exchange. Unfortunately, earrings cannot be returned due to hygiene reasons.
WELCOME10 DISCOUNT CODE
- 10% off your first WINONA purchase over $150 AUD
- Any full priced garment purchased using the 'welcome10' discount code may be returned for a refund, credit or exchange.
- Any sale item purchased using the 'welcome10' discount code is final sale and not eligible for a return. They are yours to keep :)
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Store-credit notes are valid for 1 year from the date of issue.
Return shipping is at the cost of the customer. In the case that your item is deemed faulty, you will be reimbursed for your postage fee if a Returns label is not supplied. Please keep a copy of your postage receipt. We encourage you to return your item/s via a prepaid registered or traceable postal service and taking note of your tracking number. WINONA is not liable for the loss of garments being returned.