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RETURNS

REFUNDS
Full-priced items are eligible for a full refund
AFTERPAY
Full-priced items are eligible for refund, exchange or 110% store credit (exclusive to online customers)
FULL-PRICED ITEMS PURCHASED WITH A DISCOUNT/PROMO CODE
Full priced item purchased during a flash sale/promotional event are only eligible for a store credit or exchange.
SALE ITEMS
Sale items are only eligible for an exchange, subject to stock availability.Sale items purchased with an additional discount code are final sale and cannot be returned. If products are returned under this condition, items will be sent back to you at an additional charge.

SHOES 

  • Full priced shoes purchased online at www.winonaaustralia.com may be returned for a refund, store credit or exchange *excl. value of shipping cost
  • sale shoes purchased online at www.winonaaustralia.com may be returned for size exchange only, subject to stock availability
  • please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches
 

JEWELLERY

We accept returns on full priced necklaces for a refund, store credit or exchange. Unfortunately, earrings cannot be returned due to hygiene reasons.  

 

WELCOME10 DISCOUNT CODE
  • 10% off your first WINONA purchase over $150 AUD
  • Any full priced garment purchased using the 'welcome10' discount code may be returned for a refund, credit or exchange.
  • Any sale item purchased using the 'welcome10' discount code is final sale and not eligible for a return. They are yours to keep :)

 

GIFT CARDS
Gift Cards may not be returned.

 

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Store-credit notes are valid for 1 year from the date of issue.


RETURN SHIPPING

Return shipping is at the cost of the customer. In the case that your item is deemed faulty, you will be reimbursed for your postage fee if a Returns label is not supplied. Please keep a copy of your postage receipt. We encourage you to return your item/s via a prepaid registered or traceable postal service and taking note of your tracking number. WINONA is not liable for the loss of garments being returned.

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