EXCHANGES & RETURNS
ONLINE PURCHASE EXCHANGES AND RETURNS POLICY
We accept refunds and exchanges on full price items purchased online only. We do not accept refunds or exchanges on any promotion/ sale/ discounted items.
WINONA has a 7 day refund/exchange policy. Please inform us via email (firstname.lastname@example.org) within 7 days of receiving your item if you would like to exchange/refund your item.
Please note that no returns will be accepted if you have not sent an email to email@example.com to confirm your return.
Unfortunately we are unable to allow refunds/exchanges on items over 7 days.
Online orders can not be returned/ exchanged at our Bondi Flagship store.
To be eligible for a return, your item must be unused, in the same condition that you received it and be in the original packaging. If the tags are cut off the garment, it will be assumed that the garment is worn/used and you will be ineligible for a refund.
To complete your return, we require a receipt or proof of purchase. Please note that no returns will be accepted if you have not sent an email to firstname.lastname@example.org to confirm your return. Once it is confirmed please email us a mandatory signature on arrival tracking number, we hold no responsibility of your return if it is lost in transit or not signed for on delivery, so please make sure to use the option that the receiver must sign for the package on delivery. Please note that shipping fees are not refunded unless we have sent you the wrong garment.
To return your product, you should mail your item to:
WINONA AUSTRALIA: Returns Department
281 Old South Head Road
Bondi Beach, NSW, 2026
You will be responsible for paying for shipping costs for item returns. Shipping costs are non-refundable.
We accepts returns and exchanges if your jewellery is faulty or damaged upon receiving the order, however, we must be notified within 7 days from when the order was placed. Please provide a full description of the fault or damage along with an images to email@example.com. Upon receiving your email our team will inspect the jewellery to confirm if it is faulty or damaged and will reply in due course.
All jewellery must be returned in original packaging, must be in its original condition and unworn.
Unfortunately, we do not accept returns on earrings due to hygiene reasons.
Please note that Valerie jewellery is hand-crafted using quality metals and natural gemstones, this means that your jewellery could host minor marks and inclusions. Because all of the gemstones are natural product they are unique and may differ slightly from stone to stone. This could result in the jewellery that you receive differing slightly in colour to the jewellery is featured on our website. We will not accept returns or exchanges due to the natural marks and inclusions within our jewellery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you require a different size/colour, please email us within 7 days of receiving your item, informing us that you would like to exchange your item. Please note that there will be an additional charge of $10 for shipping in order for your new size/colour to be sent out to you.
Please allow 5 business days for a refund/exchange to be processed from the date that the returned item is received by us.
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, there is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We do apologise for any inconvenience a faulty garment may cause and we will repair/ replace the garment for you. Please email and send the garment back to us to be reviewed. Please note that garments that are damaged as a result of wear and tear are not considered to be faulty.