RETURNS + EXCHANGES (new)
We hope you love your new WINONA purchase! We understand though that sometimes your online purchase isn't what you were after.
Please see below return conditions. For any further enquiries, please email email@example.com
For all Online store returns, please email firstname.lastname@example.org with your return request.
*IMPORTANT: Online returns cannot be returned in our Boutique under any circumstances. All online returns must be sent back to our address listed below in Paddington NSW. Our Boutique staff will not accept any online returns in store as this causes significant inventory issues and will delay the process of your return.
- Full priced shoes purchased online at www.winonaaustralia.com may be returned for a refund, store credit or exchange *excl. value of shipping cost
- sale shoes purchased online at www.winonaaustralia.com may be returned for size exchange only, subject to stock availability
- please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches
We accept returns on full priced necklaces for a refund, store credit or exchange. Unfortunately, earrings cannot be returned due to hygiene reasons.WELCOME10 DISCOUNT CODE
- 10% off your first WINONA purchase over $150 AUD
- Any full priced garment purchased using the 'welcome10' discount code may be returned for a refund, credit or exchange.
- Any sale item purchased using the 'welcome10' discount code is final sale and not eligible for a return. They are yours to keep :)
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Store-credit notes are valid for 1 year from the date of issue.
Return shipping is at the cost of the customer. In the case that your item is deemed faulty, you will be reimbursed for your postage fee if a Returns label is not supplied. Please keep a copy of your postage receipt. We encourage you to return your item/s via a prepaid registered or traceable postal service and taking note of your tracking number. WINONA is not liable for the loss of garments being returned.
HOW TO RETURN YOUR ORDER
To process a return or exchange, please follow the 2 easy steps below:
1. Please email email@example.com with your return or exchange request. Once your Return request has been approved, you will receive a confirmation email with instruction.
2. Post your Return parcel to the below address.
Attn: WINONA Online
2 Gurner Street
Please include your name/order number on the outside of the package to make it easier for us to identify your order.
If you require a different size/colour, please email us within 7 days of receiving your item, informing us that you would like to exchange your item. This will be subject to stock availability. If the size is not available, the item will still fall under the relevant Returns policy.
Please note that there will be an additional charge for shipping in order for your new size/colour to be sent out to you.
Domestic (within Australia)
Toll - $10.00
DHL - $30.00
Please allow 2 business days for a refund/exchange to be processed from the date that the returned item is received by us.
FAULTY ITEMS: We do apologise for any inconvenience a faulty garment may cause and we will repair/ replace the garment for you. Please take the garment along with a receipt or proof of purchase to our Bondi boutique to be reviewed. Please note that garments that are damaged as a result of wear and tear are not considered to be faulty.
All jewellery must be returned in original packaging, must be in its original condition and unworn
We accepts returns and exchanges if your jewellery is faulty or damaged upon receiving the order, however, we must be notified within 7 days from when the order was placed. Please provide a full description of the fault or damage along with an images to firstname.lastname@example.org. Upon receiving your email our team will inspect the jewellery to confirm if it is faulty or damaged and will reply in due course.
Please note that AFINE jewellery is hand-crafted using quality metals and natural gemstones, this means that your jewellery could host minor marks and inclusions. Because all of the gemstones are natural product they are unique and may differ slightly from stone to stone. This could result in the jewellery that you receive differing slightly in colour to the jewellery is featured on our website. We will not accept returns or exchanges due to the natural marks and inclusions within our jewellery.
If you require further information, please email email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
A WINONA Online credit note is created as a discount code and can be used at www.winonaaustralia.com
Credit notes can be applied to full priced or sale (red ticketed) product, but cannot be used in conjunction with another promotional discount code. This is a system default. Credit notes are valid for 1 year from date of issue. Partial amounts can be used and the remaining balance will remain under the code until the expiry date. Items purchased with a credit note, may be returned for another credit note (under discretion from WINONA Online team) or an exchange.
BOUTIQUE RETURNS POLICY
For items purchased from our Boutique, we accept returns on full priced items for exchange or credit note within seven days of purchase. All credit notes and gift cards expire within 1 year from purchase date and can not be redeemed as cash.
We do not refund for change of mind
We do not accept returns on any promotion/sale/discounted items. Unfortunately we are unable to allow returns/exchanges on items returned in-store over 7 days.
To complete your return, your item must be unused, in the same condition that you received it
To complete your return, we require a receipt or proof of purchase
In-store purchases must be returned/ exchanged at our Bondi Flagship store:
101 O'Brien Street,
Bondi NSW 2026
**Please note: online orders can not be returned/ exchanged at our Bondi Flagship store. They must be posted to our address below.